Privacy Policy

Collection and Consent

Yago Health collects, uses, and discloses Personal Information and Personal Health Information in accordance with applicable privacy laws, including Nova Scotia’s Personal Health Information Act (PHIA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable. We seek meaningful consent for identified purposes and explain those purposes in clear, understandable language. We limit the collection, use, and disclosure of information to what is reasonably necessary for the purposes identified, unless otherwise permitted or required by law.

Depending on the circumstances and the sensitivity of the information, consent may be express or implied, as permitted by law. There are limited circumstances in which applicable law permits or requires the collection, use, or disclosure of information without consent. You may withdraw consent, where legally permitted, subject to reasonable notice and any legal, regulatory, contractual, or care-related requirements.

This Policy applies to information we collect, use, or disclose about our clients, visitors, and Website users as follows:

On the Website, including when you interact with us through opt-in or booking forms, and newsletter sign-up forms;
Through virtual care services such as those listed under the “Services” tab on the Website;
On the Patient Portal;
In email, text and other electronic messages between you and Yago Health;
When you choose to participate in activities related to the Website, such as message boards, surveys, subscribing to our newsletter and marketing or promotional materials. You understand that you are under no obligation to provide us with Personal Information; however, that may limit your ability to use certain functions or request certain services or information from us; and
When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this Policy.

For greater certainty, this Policy does not apply in the following circumstances:

When you use our virtual care services and input Personal Information, including Personal Health Information, we will ask for your express consent for us to collect, use and disclose such information for the purpose of providing you access to such services.
Your use of our virtual care services is subject to the terms of use and privacy policy of such platform or website to which you may be redirected. We encourage you to carefully read the terms of use and privacy policy of each platform prior to use or registration.
When you register for a Patient account under the “Patient Portal” tab on our Website, you may be directed to our trusted electronic medical record providers. Their services may be subject to their own privacy policies and terms.
When you click on an icon or link on our Website, you may be redirected to an external site. External sites are responsible for their own privacy practices, and this Privacy Policy does not apply once you leave our Website.

Information We Collect About You

When you use our Services or Website, we may collect Personal Information about you directly from you, including, but not limited to, surveys, search queries, fillable forms you submit on the Website, or when you communicate with us through any medium.

The Personal Information that may be collected about you includes:

Identifiers, such as name, initials, and date of birth;
Contact information, such as your email address, phone number, or residential address;
Demographic information, including your gender and age;
Payment information, such as bank account numbers, credit cards, or other payment details;
Your areas of interest in our activities;
Publicly available information, where such collection is permitted by law;
Personal Health Information, such as your medical records, personal and family health history, health card information, health insurance information, records of your visits to Yago Health, and the care that you received; and
Application information, if you choose to apply for a position at Yago Health, including information contained in your resume and cover letter and any other information you choose to provide during the application process.

Additionally, we may obtain certain information automatically when you use our Website, including through cookies and other tracking technologies. This information may include:

Technical information such as login information, hardware and software used to interact with our Website, device identifiers, language, mobile network information, browser settings, network location, IP address, and approximate location; and
Website usage information such as searches conducted on the Website, services viewed or selected, links accessed, referring pages, pages visited, and time spent on each page.

When Yago Health collects Personal Information or Personal Health Information, we will identify the purposes for which the information is being collected and, where required by law, provide information about your rights of access, correction, and withdrawal of consent. You may also request access to information we hold about you, subject to applicable legal exceptions and procedures.

The information we collect automatically may be used to help us improve our Website and provide better and more personalized services.

Yago Health operates in Nova Scotia and handles Personal Information in accordance with applicable privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and Personal Health Information in accordance with Nova Scotia’s Personal Health Information Act (PHIA), where applicable.

Your Personal Information or Personal Health Information may, where permitted by law, be stored, processed, or accessed by service providers located outside Nova Scotia or outside Canada. In those circumstances, the information may be subject to the laws of the jurisdiction in which it is processed or stored. Yago Health remains responsible for protecting information under its control and uses contractual, administrative, technical, and organizational safeguards appropriate to the sensitivity of the information and applicable legal requirements.

How We Use Your Information

We may use your Personal Information for the following purposes:

Communication. We use your identifiers and contact information to communicate with you, including sending appointment notices, responding to information requests, notifying you of changes to our Website or services, and keeping you informed about Yago Health activities.
Payment Processing. We use payment information to process payments for treatment, services, or virtual care.
Delivering the Website. We use technical information to operate and present the Website and its contents, including interactive features, questionnaires, social media features, or similar Website functionality.
Delivering Care and Services. We use Personal Information and Personal Health Information as necessary to provide healthcare, virtual care, and administrative services.
Improving our Website. We may use Website usage information to improve our Website and services.
Improving our Services. We may use identifiers, demographic information, and areas of interest to improve services, communications, marketing where permitted, and client experiences.
Analysis. We may use information for internal analysis to support Yago Health’s operations and strategic planning.
Research Purposes. Where permitted by law, we may generate de-identified, aggregated, or anonymized data for research, quality improvement, service evaluation, or related purposes. We may also seek your consent to participate in specific research projects.
Strategic Data Utilization. We may use aggregated, de-identified, or anonymized data to support the improvement of telehealth, digital health initiatives, healthcare services, and responsible healthcare technologies.
Where Permitted or Required by Law. We may use information to meet legal requirements, exercise or enforce our rights, or fulfill other purposes permitted or required by law.

Sharing of Your Information

Your Personal Information or Personal Health Information may be disclosed to physicians, healthcare professionals, and staff directly involved in your healthcare, as permitted by law and with consent where required.

Yago Health may also disclose information in circumstances including:

To payment processing or collection service providers where necessary to process or collect payment;
To detect, prevent, investigate, or address fraud, security, privacy, or technical issues;
In connection with a merger, acquisition, reorganization, financing transaction, or sale of all or a portion of Yago Health’s assets, subject to applicable legal requirements;
When you have expressly consented to the disclosure;
When information has been lawfully anonymized or is otherwise no longer considered Personal Information or Personal Health Information; or
Where disclosure is required or authorized by law.

We may engage third-party service providers or agents to provide services to us, including information technology, hosting, communications, payment, and administrative services. Where these service providers have access to Personal Information or Personal Health Information, we take reasonable steps to require appropriate safeguards consistent with applicable law.

Nova Scotia clients may contact our Privacy Officer using the contact information below to ask questions about our privacy practices, including the use, disclosure, storage, or processing of information by service providers located outside Nova Scotia or outside Canada.

Securing Your Personal Information

Yago Health takes reasonable physical, technical, organizational, and administrative measures to safeguard Personal Information and Personal Health Information in its custody or control.

These safeguards may include facility access controls, workstation security, passwords, access controls, firewalls, encryption where appropriate, monitoring, logging, staff policies, and privacy and security procedures.

Yago Health will take reasonable steps to investigate and respond to suspected or confirmed privacy or security incidents and will notify affected individuals and relevant authorities where required by law.

No method of transmitting or storing information can be guaranteed to be completely secure. However, Yago Health takes reasonable measures appropriate to the sensitivity of the information to reduce the risk of unauthorized access, collection, use, disclosure, alteration, or destruction.

If you have questions about security or believe your interaction with us is no longer secure, please contact us using the information below.

Retention

We retain Personal Information and Personal Health Information for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legal, regulatory, ethical, contractual, and healthcare obligations.

Personal Health Information is retained for at least the minimum periods required by applicable laws and professional or regulatory requirements. When information is no longer required, it will be securely destroyed, anonymized, or otherwise handled in accordance with applicable law.

Exercising Your Data Protection Rights

Access and Rectification Rights

Subject to applicable law, you may request access to Personal Information or Personal Health Information that Yago Health holds about you and may request correction of information that is inaccurate or incomplete.

Access and correction requests may be subject to identity verification, lawful exceptions, procedures, and any fees permitted by applicable law.

Please contact us using the information below to request access to your information or request a correction.

We may request documentation to confirm your identity before providing access to information. Access may be refused or limited in circumstances permitted by law, including where disclosure could reveal information about another individual that cannot reasonably be severed.

If you are not satisfied with our response to a privacy request, you may contact the appropriate privacy oversight body.

Withdrawing Consent

Where we rely on your consent to collect, use, or disclose information, you may withdraw that consent where permitted by law, subject to reasonable notice and applicable legal, regulatory, contractual, or care-related limitations.

In some circumstances, withdrawing consent may affect our ability to provide you with a particular service or form of care. We will explain any relevant consequences when your request is made.

Do Not Track

Some web browsers provide a “Do Not Track” feature that allows users to indicate that they do not want their online activity tracked across websites. These features are not yet standardized, and our Website may not currently respond to all such signals.

Other Rights

Depending on the law that applies to your information, your privacy rights may include:

The right to request access to and correction of your Personal Information or Personal Health Information;
The right to withdraw consent where permitted by law;
The right to opt out of marketing communications;
The right to raise a privacy concern or complaint with Yago Health; and
The right to contact the appropriate privacy oversight body if you are not satisfied with our response.

Links to Other Websites

Our Website may include links to third-party websites, services, resources, or applications. Clicking on those links may allow third parties to collect or receive information about you.

Third-party websites and services operate under their own privacy policies and practices. Yago Health does not control these third parties and is not responsible for their privacy practices. We encourage you to review the privacy policy of each third-party website or service you use.

Messaging Terms & Conditions

You agree to receive informational messages from Yago Health, such as appointment reminders, account notifications, and service-related communications. Message frequency may vary. Message and data rates may apply.

For help, reply HELP or call us at 902-334-4224. You may opt out of eligible text communications at any time by replying STOP.

Consent & Opt-out Instructions

Mobile information will not be shared or sold to third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

If you wish to stop receiving eligible text communications, you may opt out by replying STOP.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When we make changes, we may revise the “Last Updated” date associated with this Policy.

We encourage you to periodically review this Policy to remain informed about our privacy practices.

Contact Us

If you have questions or concerns about this Privacy Policy, our information-handling practices, or the privacy and security of your Personal Information or Personal Health Information, or if you would like to make a privacy complaint, please contact:

Yago Health
ATTN: Privacy Officer
Tel: 902-334-4224
Additional contact number: 902-606-0217

Monday to Friday
9:00 a.m. – 3:00 p.m.

Unit 202, 620 Brookline Drive
Bedford, NS B4B 2P7

Yago Health Contact Page

For more information about privacy rights that may apply to you in Nova Scotia or federally, you may also contact: